For the old-generation Banker, internet banking is still something that befuddles him each day!
“Do you know”, the Bank Manager went on, “in the 1940’s in Tuticorin, where I was born, as a student, we were witness to an extraordinary coalescing of two cultures. In the town we lived in, a few important people used to walk around wearing a dhoti, pointed shoes, a broad black belt, a linen shirt and a black coat; some would even wear a turban. It was the most grotesque attire I have seen. This was a period, when the more affluent people, especially those working for the British Government, attempted to imitate their British bosses. Unfortunately, they ended up looking like buffoons to us – neither in proper British attire nor in our more traditional Dhoti and Angavastram”.
I had visited the bank to open an internet banking facility for my fledgling business, and was wondering where this story was headed…when he finished off with a self-deprecating remark about his current dilemma! “You know what…I must be looking like one of those people to you, na! I am the manager of this branch, and they have given me a computer! But, there is so little I know about this thing! Can I please check with the IT department and then call you back! We will definitely resolve this issue tomorrow. You see, we offer this facility to all our SB Account holders, but for business, the procedures are quite different. Since we have not handled too many of these, I am not sure how to resolve your issue!”
After such a remark, I could not even get upset at the delay! I went back thrice, and after office hours, we patiently went through the procedures manual figuring out how to get to the next step, whenever we hit a road-block. We finally managed to get this working! An achievement of sorts! I wonder how many more years will need to pass before we will be actually able to take internet banking for granted!
